Real reporting experience.
Rebuilt for the portfolio.

Power BI, Tableau, Excel and Google Sheets — with Power Query and Google Apps Script for data preparation and recurring workflows. Experience includes weekly performance reporting, staffing and hours data, feedback summaries and automated email reports. The dashboard examples below are portfolio reconstructions using fictional data.

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01 / CASE ANALYTICS

See the workload. Spot the pressure.

Cases, channels and markets in one view — with demand and resolution trends that make the remaining workload visible.

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02 / AGENT PERFORMANCE

A balanced view of team performance.

Compare productivity, handling time and quality against team references, then inspect individual trends.

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03 / COMPLAINTS & QUALITY

Keep service deadlines in focus.

Bring product categories, market distribution and deadline indicators together for a clearer view of priority work.

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04 / CAPACITY PLANNING

Put capacity where demand is.

Compare weekday and weekend staffing gaps by hour, then identify when coverage needs attention.

Portfolio reconstructions, not live client screenshots. Company branding, employee identities, dates and business figures have been replaced with fictional examples.